Help
Manage bookings, documents and support requests from My Kridiya.
Sign in to your accountContact Kridiya
Common questions
Where are my quotes and travel documents?
Sign in and open My bookings. Quotes, tickets, vouchers, payment records and refund updates linked to your account appear there.
How do I change or cancel a trip?
Open Help & requests in My Kridiya, or WhatsApp us with your booking reference. Available changes and refunds depend on the supplier rules and current availability.
How do I follow up on an enquiry?
Use Track an enquiry with your KRD reference and the same email address used for the request.
More help
Track an enquiryUse your KRD reference Travel guidesPractical information before you travel Booking termsPayment, change and cancellation conditionsHome / Contact
Contact Kridiya Travel
Send a booking enquiry, request a change, or ask a question about an existing trip.
Contact us
Choose the fastest way to reach the Kridiya travel desk.
Service area: United Arab Emirates
Frequently asked questions
Answers for common enquiry, booking and account questions.
I need to change or cancel a trip. What should I do?
Sign in to My Kridiya and open Help & requests, or WhatsApp us with your booking reference. Changes, cancellations and refunds depend on the supplier rules, current availability and any applicable charges.
Where can I find my quote, documents and payment updates?
Sign in and open My bookings. Quotes, available travel documents, payment records and refund updates linked to your account appear there.
How do I track an enquiry?
Open Track an enquiry and enter your KRD reference with the same email address used for the request.
Can I send passport or card details in the contact form?
No. Do not send passport copies, card details or ID numbers in this form. The travel team will provide the appropriate secure instructions when documents or payment are required.
When should I call instead of using the form?
Call or WhatsApp if you are travelling soon or an existing trip needs prompt attention. For a new trip or a general question, the form below is suitable.
Send us a message
Existing bookings
Include your booking reference when you ask for a change. If you are travelling soon, call +971 50 941 3873.